We take complaints seriously. We aim to resolve issues directly, quickly, and fairly.

What can you complain about

• Accuracy, misleading presentation, missing context

• Attribution/credits/copyright concerns

• Privacy, harassment, discrimination

• Undisclosed conflicts of interest

• Sponsored content not clearly labelled

• Any breach of our Editorial Standards & Ethics

How to complain

Email: [complaints@artandmaterialslab.com]

Subject: Complaint — [Title / URL]

Please include:

• URL

• What happened and why it matters

• What outcome do you seek (correction, clarification, credit update, removal, apology)

• supporting evidence (links, screenshots, documents)

Our process

1. Acknowledge within [5 business days]

2. Assign to an editor (not involved where possible)

3. Investigate (review notes, sources, and relevant materials)

4. Decide & respond in writing with reasons and actions

Timeframe

We aim to conclude most complaints within [21 days].

Possible outcomes

• Correction/clarification/update note

• Credit/attribution changes

• Adding disclosure (sponsorship/conflict/AI)

• Removal or retraction (rare, when necessary)

• Explanation for no change (with reasons)

Escalation (independent oversight)

We are pursuing recognised independent oversight in line with UK and international best practice ([choose: IPSO / IMPRESS]).

When our membership is active, complainants who remain dissatisfied may escalate to the independent regulator following our final response.